Pros
- Cloud-based for accessibility from anywhere
- Efficient management of service level agreements
- Process automation without requiring technical skills
Cons
- Limited advanced features for large process modelling
- Reporting feature could be enhanced to offer more detailed analytics
Overall Rating
4.8
20 Review(s)
Rating Distribution
5
(15)
4
(5)
3
2
1
Satisfaction Score
Ease of use
Value for money
Customer Support
10
Functionality
9
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Time Used
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Practical tool for innovation
Pros
Basically I rely on it because it's a practical tool that helps me turn complicated, old fashioned workflows into simpler and more effective processes. It gives me a clear way to spot problems, cut out waste and build a culture of continuous improvement and innovation.
Cons
I think improving the AI would be helpful, especially if it could handle scanned physical forms for digitization while also providing more room to detail flows, attach files and add ideas.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Santiago
Farming, 101-500 employees
More than a year
January 2025
affordable digitization solution
Pros
It lets us digitize our workflows fast without the massive costs you'd normally expect. That's huge for us because it means we can modernize without straining our budget.
Cons
I see opportunities for improvement in real time reports but overall I find the existing ones quite good.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
DUBAN
Higher Education, 500+ employees
More than a year
January 2025
strong integrations!
Pros
This platform is really helpful because it's flexible and easy to use. It lets me implement things quickly, requires little coding, offers strong integration options and helps make processes accessible to everyone.
Cons
The reporting has some limitations but I appreciate that there's an integration module that allows me to export data into a BI tool.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Patricia
Information Technology and Services, 500+ employees
More than a year
January 2025
easy learning and cost effective
Pros
from the training videos, I was able to quickly understand how everything works. It's practical, solution oriented and very affordable which has added huge value to the clients I've introduced it to.
Cons
i'd love to run more MVPs with clients, but I wish the process was simpler and faster. right now, it feels a bit heavy for quickly testing an idea, which slows us down
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Ange
Design, 11-50 employees
Less than a year
November 2024
Simple tool with strong support
Pros
It feels very simple and user-friendly and it has allowed me to speed up many of my processes through the variety of features it offers. The documentation available and the constant support from the team also make a big difference for me.
Cons
So far, I've been able to resolve and clarify every situation that has come up which makes me feel supported using the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luis
Banking, 101-500 employees
More than a year
November 2024
helpful and solution focused team
Pros
What stood out for me was the training and this software team, who were always willing to listen to my needs and provide solutions.
Cons
For me, it does require some programming knowledge to configure and fine tune all the functionalities which can be a bit challenging at the start.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Sergio
Automotive, 11-50 employees
Less than 6 months
November 2024
User friendly reporting and updates
Pros
This works well for both me as an admin and the rest of the team. Reports are simple to put together, and when we update something, the change is instant, which is a huge help when troubleshooting with users
Cons
A few things that slow us down: the custom scripting language takes time to learn, report data comes through as messy JSON and emails are sent individually rather than batched. It adds up to extra effort
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
benjamin
Retail, 101-500 employees
Less than 6 months
November 2024
No programming knowledge required!
Pros
I appreciate that I can use it without any programming knowledge. It makes getting started smooth and stress free.
Cons
Even though it doesn't happen often, I've come across programming errors that stop the system from running optimally at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marco Antonio
Facilities Services, 500+ employees
Less than a year
November 2024
highly versatile process setup
Pros
Versatility of the tool really impressed me because I can set up any kind of process that my work requires.
Cons
I feel the pricing is a bit high, especially since there aren't discounts for larger numbers of users or processes.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
9
Maria Jose
Maritime, 101-500 employees
Less than a year
November 2024
accessible process design tool
Pros
For me, the user friendly environment benefits both my experience as a user and the technical team's. Designing processes doesn't require advanced programming knowledge which makes it accessible.
Cons
The reporting feels a little limited for what I need, although it's still functional and works for the platform.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Hernan
Program Development, 500+ employees
Less than 6 months
November 2024