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Reviews
Overall Rating
4.3
12 Review(s)
Rating Distribution
5
(4)
4
(7)
3
(1)
2
1
Satisfaction Score
Ease of use
Value for money
Customer Support
9
Functionality
8
FreshBooks Review
4.3 out of 5
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Time Used
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A fantastic tool for managing invoices
A fantastic tool for managing invoices
Pros
Creating invoices is super simple and I love the feature that lets me set up alerts for overdue payments. The reports are really helpful for keeping track of business costs.
Cons
The mobile app is good but it could use a few improvements to match the functionality of the desktop version.
Pros
Creating invoices is super simple and I love the feature that lets me set up alerts for overdue payments. The reports are really helpful for keeping track of business costs.
Cons
The mobile app is good but it could use a few improvements to match the functionality of the desktop version.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rebecca
Design, 1-10 employees
More than a year
February 2025
Rebecca
Design, 1-10 employees
More than a year
February 2025
FreshBooks is smooth, fast and reliable
FreshBooks is smooth, fast and reliable
Pros
It's easy to use and the customer service is top-notch!
Cons
It felt a bit expensive for what I personally used it for.
Pros
It's easy to use and the customer service is top-notch!
Cons
It felt a bit expensive for what I personally used it for.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
6
Ease of use
10
Value for money
9
Customer Support
8
Functionality
6
Kelly
Marketing and Advertising, 1-10 employees
More than a year
February 2025
Kelly
Marketing and Advertising, 1-10 employees
More than a year
February 2025
Streamline your billing process effortlessly
Streamline your billing process effortlessly
Pros
A huge plus is that it connects with so many payment tools, making transactions smooth and hassle-free.
Cons
The reporting features are somewhat limited so if you're looking for more in-depth insights, it might not have everything you need.
Pros
A huge plus is that it connects with so many payment tools, making transactions smooth and hassle-free.
Cons
The reporting features are somewhat limited so if you're looking for more in-depth insights, it might not have everything you need.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Michael Herbert
Retail, 500+ employees
More than a year
February 2025
Michael Herbert
Retail, 500+ employees
More than a year
February 2025
Best invoicing software for small businesses and freelancers
Best invoicing software for small businesses and freelancers
Pros
Perfect for small businesses and freelancers! It was quick to learn and did everything we needed at the time. The mobile app access and automated invoices were a huge bonus.
Cons
The cost of adding more users as our business grew was a downside. At first, the limited personalization was fine but as we used it more, we had to find workarounds.
Pros
Perfect for small businesses and freelancers! It was quick to learn and did everything we needed at the time. The mobile app access and automated invoices were a huge bonus.
Cons
The cost of adding more users as our business grew was a downside. At first, the limited personalization was fine but as we used it more, we had to find workarounds.
Ease of use
10
Value for money
6
Customer Support
8
Functionality
7
Ease of use
10
Value for money
6
Customer Support
8
Functionality
7
Martin
Marketing and Advertising, 1-10 employees
More than a year
January 2025
Martin
Marketing and Advertising, 1-10 employees
More than a year
January 2025
A fresh approach to financial management
A fresh approach to financial management
Pros
I love how it feels like the perfect mix of QuickBooks and Stripe!
Cons
I wish there were more customization options, both for my own view and for how customers see things.
Pros
I love how it feels like the perfect mix of QuickBooks and Stripe!
Cons
I wish there were more customization options, both for my own view and for how customers see things.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Alyx
Construction, 1-10 employees
Less than 6 months
January 2025
Alyx
Construction, 1-10 employees
Less than 6 months
January 2025
Reliable and efficient service
Reliable and efficient service
Pros
The user-friendly interface makes it easy to create invoices, track payments and manage expenses. Also the financial reports are well-organized and give a clear snapshot of everything.
Cons
It would be great to see more advanced features like payroll management or tools for larger businesses. The pricing might also be a bit steep for smaller companies with tight budgets.
Pros
The user-friendly interface makes it easy to create invoices, track payments and manage expenses. Also the financial reports are well-organized and give a clear snapshot of everything.
Cons
It would be great to see more advanced features like payroll management or tools for larger businesses. The pricing might also be a bit steep for smaller companies with tight budgets.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Omar
Textiles, 1-10 employees
More than a year
January 2025
Omar
Textiles, 1-10 employees
More than a year
January 2025
The ultimate online accounting software
The ultimate online accounting software
Pros
FreshBooks offers a wide range of online accounting tools that save time and boost productivity. Invoicing, billing and the general ledger are some of my favorite features.
Cons
It helps me accomplish everything I need especially when it comes to creating and customizing invoices.
Pros
FreshBooks offers a wide range of online accounting tools that save time and boost productivity. Invoicing, billing and the general ledger are some of my favorite features.
Cons
It helps me accomplish everything I need especially when it comes to creating and customizing invoices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Non-Profit Organization Management, 11-50 employees
More than a year
January 2025
John
Non-Profit Organization Management, 11-50 employees
More than a year
January 2025
Understanding how FreshBooks enhances workflows
Understanding how FreshBooks enhances workflows
Pros
It helps me track the services I provide daily, send invoices to clients and get paid faster. It's a great fit for small businesses and larger organizations, making payment processing, online billing and subscription management effortless.
Cons
No complaints at all, it actually has more features than I expected!
Pros
It helps me track the services I provide daily, send invoices to clients and get paid faster. It's a great fit for small businesses and larger organizations, making payment processing, online billing and subscription management effortless.
Cons
No complaints at all, it actually has more features than I expected!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jesse
Media Production, 1-10 employees
More than a year
January 2025
Jesse
Media Production, 1-10 employees
More than a year
January 2025
A budget-friendly and user-friendly platform
A budget-friendly and user-friendly platform
Pros
Super easy to use, affordable and has everything a small to mid-size business needs!
Cons
I don't have any major dislikes but better integration with CRMs would be a nice addition.
Pros
Super easy to use, affordable and has everything a small to mid-size business needs!
Cons
I don't have any major dislikes but better integration with CRMs would be a nice addition.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Neil
Media Production, 11-50 employees
More than a year
January 2025
Neil
Media Production, 11-50 employees
More than a year
January 2025
Sales reporting simplified
Sales reporting simplified
Pros
Adding company and business details is a one time setup when you open an account and the fields are fully customizable, which is really convenient.
Cons
I liked it not just because it was good but because the company made changes that improved things.
Pros
Adding company and business details is a one time setup when you open an account and the fields are fully customizable, which is really convenient.
Cons
I liked it not just because it was good but because the company made changes that improved things.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Sotis
Internet, 11-50 employees
Less than a year
January 2025
Sotis
Internet, 11-50 employees
Less than a year
January 2025
Filters
A fantastic tool for managing invoices
A fantastic tool for managing invoices
Pros
Creating invoices is super simple and I love the feature that lets me set up alerts for overdue payments. The reports are really helpful for keeping track of business costs.
Cons
The mobile app is good but it could use a few improvements to match the functionality of the desktop version.
Pros
Creating invoices is super simple and I love the feature that lets me set up alerts for overdue payments. The reports are really helpful for keeping track of business costs.
Cons
The mobile app is good but it could use a few improvements to match the functionality of the desktop version.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rebecca
Design, 1-10 employees
More than a year
February 2025
Rebecca
Design, 1-10 employees
More than a year
February 2025
FreshBooks is smooth, fast and reliable
FreshBooks is smooth, fast and reliable
Pros
It's easy to use and the customer service is top-notch!
Cons
It felt a bit expensive for what I personally used it for.
Pros
It's easy to use and the customer service is top-notch!
Cons
It felt a bit expensive for what I personally used it for.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
6
Ease of use
10
Value for money
9
Customer Support
8
Functionality
6
Kelly
Marketing and Advertising, 1-10 employees
More than a year
February 2025
Kelly
Marketing and Advertising, 1-10 employees
More than a year
February 2025
Streamline your billing process effortlessly
Streamline your billing process effortlessly
Pros
A huge plus is that it connects with so many payment tools, making transactions smooth and hassle-free.
Cons
The reporting features are somewhat limited so if you're looking for more in-depth insights, it might not have everything you need.
Pros
A huge plus is that it connects with so many payment tools, making transactions smooth and hassle-free.
Cons
The reporting features are somewhat limited so if you're looking for more in-depth insights, it might not have everything you need.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Michael Herbert
Retail, 500+ employees
More than a year
February 2025
Michael Herbert
Retail, 500+ employees
More than a year
February 2025
Best invoicing software for small businesses and freelancers
Best invoicing software for small businesses and freelancers
Pros
Perfect for small businesses and freelancers! It was quick to learn and did everything we needed at the time. The mobile app access and automated invoices were a huge bonus.
Cons
The cost of adding more users as our business grew was a downside. At first, the limited personalization was fine but as we used it more, we had to find workarounds.
Pros
Perfect for small businesses and freelancers! It was quick to learn and did everything we needed at the time. The mobile app access and automated invoices were a huge bonus.
Cons
The cost of adding more users as our business grew was a downside. At first, the limited personalization was fine but as we used it more, we had to find workarounds.
Ease of use
10
Value for money
6
Customer Support
8
Functionality
7
Ease of use
10
Value for money
6
Customer Support
8
Functionality
7
Martin
Marketing and Advertising, 1-10 employees
More than a year
January 2025
Martin
Marketing and Advertising, 1-10 employees
More than a year
January 2025
A fresh approach to financial management
A fresh approach to financial management
Pros
I love how it feels like the perfect mix of QuickBooks and Stripe!
Cons
I wish there were more customization options, both for my own view and for how customers see things.
Pros
I love how it feels like the perfect mix of QuickBooks and Stripe!
Cons
I wish there were more customization options, both for my own view and for how customers see things.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Alyx
Construction, 1-10 employees
Less than 6 months
January 2025
Alyx
Construction, 1-10 employees
Less than 6 months
January 2025
Reliable and efficient service
Reliable and efficient service
Pros
The user-friendly interface makes it easy to create invoices, track payments and manage expenses. Also the financial reports are well-organized and give a clear snapshot of everything.
Cons
It would be great to see more advanced features like payroll management or tools for larger businesses. The pricing might also be a bit steep for smaller companies with tight budgets.
Pros
The user-friendly interface makes it easy to create invoices, track payments and manage expenses. Also the financial reports are well-organized and give a clear snapshot of everything.
Cons
It would be great to see more advanced features like payroll management or tools for larger businesses. The pricing might also be a bit steep for smaller companies with tight budgets.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Omar
Textiles, 1-10 employees
More than a year
January 2025
Omar
Textiles, 1-10 employees
More than a year
January 2025
The ultimate online accounting software
The ultimate online accounting software
Pros
FreshBooks offers a wide range of online accounting tools that save time and boost productivity. Invoicing, billing and the general ledger are some of my favorite features.
Cons
It helps me accomplish everything I need especially when it comes to creating and customizing invoices.
Pros
FreshBooks offers a wide range of online accounting tools that save time and boost productivity. Invoicing, billing and the general ledger are some of my favorite features.
Cons
It helps me accomplish everything I need especially when it comes to creating and customizing invoices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Non-Profit Organization Management, 11-50 employees
More than a year
January 2025
John
Non-Profit Organization Management, 11-50 employees
More than a year
January 2025
Understanding how FreshBooks enhances workflows
Understanding how FreshBooks enhances workflows
Pros
It helps me track the services I provide daily, send invoices to clients and get paid faster. It's a great fit for small businesses and larger organizations, making payment processing, online billing and subscription management effortless.
Cons
No complaints at all, it actually has more features than I expected!
Pros
It helps me track the services I provide daily, send invoices to clients and get paid faster. It's a great fit for small businesses and larger organizations, making payment processing, online billing and subscription management effortless.
Cons
No complaints at all, it actually has more features than I expected!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jesse
Media Production, 1-10 employees
More than a year
January 2025
Jesse
Media Production, 1-10 employees
More than a year
January 2025
A budget-friendly and user-friendly platform
A budget-friendly and user-friendly platform
Pros
Super easy to use, affordable and has everything a small to mid-size business needs!
Cons
I don't have any major dislikes but better integration with CRMs would be a nice addition.
Pros
Super easy to use, affordable and has everything a small to mid-size business needs!
Cons
I don't have any major dislikes but better integration with CRMs would be a nice addition.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Neil
Media Production, 11-50 employees
More than a year
January 2025
Neil
Media Production, 11-50 employees
More than a year
January 2025
Sales reporting simplified
Sales reporting simplified
Pros
Adding company and business details is a one time setup when you open an account and the fields are fully customizable, which is really convenient.
Cons
I liked it not just because it was good but because the company made changes that improved things.
Pros
Adding company and business details is a one time setup when you open an account and the fields are fully customizable, which is really convenient.
Cons
I liked it not just because it was good but because the company made changes that improved things.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Sotis
Internet, 11-50 employees
Less than a year
January 2025
Sotis
Internet, 11-50 employees
Less than a year
January 2025