Slack Reviews

Slack
Slack Review

4.5 out of 5

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Slack strengths and weaknesses
Pros

What I love the most about Slack is how easy it is to communicate with my team and share documents with it. Also the canvas feature in it has proven highly beneficial for me in keeping everything organized.

Cons

The huddle function feels a bit glitchy to me at times and it is frustrating that there is no way to see if someone has read my message or not.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

Sankalp

Marketing and Advertising, 51-100 employees

More than a year

January 2025

Team-friendly chat tool
Pros

It has made communication so much quicker and easy for my team. We stay connected, discuss details on the fly and even use it for random brainstorming sessions.

Cons

I do not like being interrupted at any time. So at first, I set two 2 hour focus windows but over time, it turned into an all day thing when I saw that my team managed just fine or even better without me.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

Gil C

Information Services, 1-10 employees

Less than a year

January 2025

I like it!
Pros

It is the best messaging platform for me and my team. plus it integrates really well with other software which is highly advantageous.

Cons

The desktop version takes forever to start, even after we updated it.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

Anonymous

Information Technology and Services, 1-10 employees

More than a year

January 2025

Reliable software
Pros

One thing I really like about it is that it lets us communicate without needing personal phone numbers. Also it makes group conversations so much better and more professional.

Cons

I wish I had the option to @channel in certain channels instead of just the admin. As a department head, it would make things way easier.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Tiffany

Health, Wellness and Fitness, 51-100 employees

More than a year

January 2025

Allows smooth and effective communication!
Pros

Staying in touch with our employees every day has never been easier. We also use Slack to help employees find someone to cover their shifts when needed.

Cons

Honestly, I have not found anything I dislike about it so far. It is been working great.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Andrew

Recreational Facilities and Services, 51-100 employees

More than a year

January 2025

Tool for community engagement
Pros

One feature I really appreciate is the ability to create private channels for my C-executive team and have full control over who can access them. It gives me the flexibility to keep sensitive discussions secure while ensuring the right people are involved. What I also love is the variety of ways I can access it, whether through a web browser, the software on my desktop, or the mobile app. This ensures I can stay connected with my community no matter where I am or what device I'm using. Also, I find the integration of third-party apps, like Calendly to be very useful as it streamlines my workflow and makes scheduling so much easier.

Cons

I find it really confusing to locate the people and conversations where I've been tagged or mentioned. Sometimes Slack sends me notifications via email, which I prefer but many times it does not. Also, I do not like the video call feature. The quality is poor and the screen sharing functionality is not very effective for my needs.

Ease of use

6

Value for money

6

Customer Support

6

Functionality

7

Moustafa

Information Technology and Services, 500+ employees

More than a year

December 2024

Service that stands out
Pros

I find it great for team management and I love the fact that I can access it on all my devices. The ability to add guest users to specific channels is also a feature I appreciate and the integration with other platforms is really easy.

Cons

I honestly like everything about it; I can't think of anything that I would consider negative.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Lindsay

Accounting, N/A employees

More than a year

December 2024

go for something else
Pros

For me, chatting with individuals works really well. The direct messaging feature is simple yet effective.

Cons

Overall, it feels like Slack is slacking. It resembles a slightly upgraded version of what Microsoft Messenger used to be. It attempts to integrate meetings, voice functionality and calls but doesn't quite hit the mark.

Ease of use

6

Value for money

4

Customer Support

4

Functionality

4

Cynthia

Professional Training & Coaching, 51-100 employees

More than a year

December 2024

Perfect for team messaging
Pros

Slack is a very easy tool for me to use to keep my team and company organized while ensuring good communication among everyone.

Cons

For its intended purpose, I have found it to be easy and I honestly can't find anything that I dislike about it.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Nader

Oil & Energy, 51-100 employees

More than a year

December 2024

Favorite among tech companies
Pros

It's now the standard for most tech companies and I believe the user experience is much smoother than similar tools.

Cons

The search function in Slack doesn't quite live up to my expectations. It only worsens bad communication practices.

Ease of use

10

Value for money

10

Customer Support

7

Functionality

9

Anonymous

Information Technology and Services, 51-100 employees

More than a year

December 2024