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Reviews
Overall Rating
4.5
34 Review(s)
Rating Distribution
5
(21)
4
(9)
3
(3)
2
(1)
1
Satisfaction Score
Ease of use
Value for money
Customer Support
9
Functionality
9
Smartsheet Review
4.5 out of 5
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Ratings
Company Size
Time Used
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It brings order to your workspace
It brings order to your workspace
Pros
The customer support team is very responsive as whenever I contact them, they are there to help. Plus the tool itself is very easy to use.
Cons
I had some trouble integrating it with other tools but customer support was really helpful and quick in sorting it out.
Pros
The customer support team is very responsive as whenever I contact them, they are there to help. Plus the tool itself is very easy to use.
Cons
I had some trouble integrating it with other tools but customer support was really helpful and quick in sorting it out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Education Management, 500+ employees
Less than a year
February 2025
Mary
Education Management, 500+ employees
Less than a year
February 2025
The perfect blend of spreadsheets and project management
The perfect blend of spreadsheets and project management
Pros
Smartsheet is hands down the most powerful and customizable spreadsheet tool I have ever found in the market.
Cons
Well I feel like the dashboards could use better built-in graphic design to make them more visually appealing.
Pros
Smartsheet is hands down the most powerful and customizable spreadsheet tool I have ever found in the market.
Cons
Well I feel like the dashboards could use better built-in graphic design to make them more visually appealing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Austin
Telecommunications, 51-100 employees
Less than a year
February 2025
Austin
Telecommunications, 51-100 employees
Less than a year
February 2025
Highly capable for big projects but complex
Highly capable for big projects but complex
Pros
Love how it works like a traditional spreadsheet but also handles complex project management for us such as tracking timelines, budgets and resources all in one place. Plus the collaboration features, like shared sheets and real-time updates, are amazing too.
Cons
The interface feel a bit cluttered at times, which makes it harder for us to find things quickly or learn all the advanced features.
Pros
Love how it works like a traditional spreadsheet but also handles complex project management for us such as tracking timelines, budgets and resources all in one place. Plus the collaboration features, like shared sheets and real-time updates, are amazing too.
Cons
The interface feel a bit cluttered at times, which makes it harder for us to find things quickly or learn all the advanced features.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Harshit
Financial Services, 51-100 employees
Less than a year
February 2025
Harshit
Financial Services, 51-100 employees
Less than a year
February 2025
An all-in-one space for effective teamwork
An all-in-one space for effective teamwork
Pros
The customizable dashboards are proven highly valuable for us. They make it easy for us to monitor key metrics in one place. Also the reporting tools are quite helpful for spotting and fixing major issues.
Cons
Setting up automations for advanced workflows requires little technical knowledge, which we did not know in the beginning. So we faced trouble in this area.
Pros
The customizable dashboards are proven highly valuable for us. They make it easy for us to monitor key metrics in one place. Also the reporting tools are quite helpful for spotting and fixing major issues.
Cons
Setting up automations for advanced workflows requires little technical knowledge, which we did not know in the beginning. So we faced trouble in this area.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ramos
Education Management, 101-500 employees
Less than a year
February 2025
Ramos
Education Management, 101-500 employees
Less than a year
February 2025
Helpful but better alternatives exist
Helpful but better alternatives exist
Pros
It is packed with great features. In short it has everything we were looking for in a platform, making our work simple and stress free.
Cons
Sometimes it does not work as we expected. For example, the form feature doesn't always function the way it should.
Pros
It is packed with great features. In short it has everything we were looking for in a platform, making our work simple and stress free.
Cons
Sometimes it does not work as we expected. For example, the form feature doesn't always function the way it should.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
7
Ease of use
6
Value for money
6
Customer Support
10
Functionality
7
Joaquin
E-Learning, 101-500 employees
Less than 6 months
February 2025
Joaquin
E-Learning, 101-500 employees
Less than 6 months
February 2025
A stronger alternative to Excel
A stronger alternative to Excel
Pros
Connecting multiple sheets with formulas is so simple and Smartsheet, in general is so easy to use. Our team also loves the dashboard and automated forms as they save us so much time.
Cons
It is not a complaint but a wish that I would love to have more options for viewing data in different formats.
Pros
Connecting multiple sheets with formulas is so simple and Smartsheet, in general is so easy to use. Our team also loves the dashboard and automated forms as they save us so much time.
Cons
It is not a complaint but a wish that I would love to have more options for viewing data in different formats.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Kaylyne
Entertainment, 51-100 employees
More than a year
February 2025
Kaylyne
Entertainment, 51-100 employees
More than a year
February 2025
Push it to its limits for maximum benefit
Push it to its limits for maximum benefit
Pros
Smartsheet is easy to learn and very user-friendly. Plus their support team is very knowledgeable and always helpful, whenever I reach out to them.
Cons
Handling large amounts of data is not easy. As I can only copy and paste 500 rows at a time and once I hit the 50,000 row limit, I either have to remove data or create a new Smartsheet.
Pros
Smartsheet is easy to learn and very user-friendly. Plus their support team is very knowledgeable and always helpful, whenever I reach out to them.
Cons
Handling large amounts of data is not easy. As I can only copy and paste 500 rows at a time and once I hit the 50,000 row limit, I either have to remove data or create a new Smartsheet.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Nuno
Maritime, 500+ employees
Less than a year
February 2025
Nuno
Maritime, 500+ employees
Less than a year
February 2025
Truly lives up to its name!
Truly lives up to its name!
Pros
Editing work documents on the go is proven highly beneficial for us. Plus the real-time collaboration and seamless app integrations make everything so much better.
Cons
I found the customization options quite limited. It would be great if they offered more options when it comes to customization.
Pros
Editing work documents on the go is proven highly beneficial for us. Plus the real-time collaboration and seamless app integrations make everything so much better.
Cons
I found the customization options quite limited. It would be great if they offered more options when it comes to customization.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Alyx
Construction, 1-10 employees
Less than 6 months
February 2025
Alyx
Construction, 1-10 employees
Less than 6 months
February 2025
An all-in-one platform
An all-in-one platform
Pros
Smartsheet is such a powerful workspace solution as it helps me out a lot with organizing tasks.
Cons
Well it has been working great for me so far. No complaints.
Pros
Smartsheet is such a powerful workspace solution as it helps me out a lot with organizing tasks.
Cons
Well it has been working great for me so far. No complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madalena
Banking, 500+ employees
Less than a year
February 2025
Madalena
Banking, 500+ employees
Less than a year
February 2025
A useful addition to any workspace
A useful addition to any workspace
Pros
It is very versatile that we can use it for so many different things.
Cons
More customization options would be nice and sometimes automations do not work as we expected.
Pros
It is very versatile that we can use it for so many different things.
Cons
More customization options would be nice and sometimes automations do not work as we expected.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Jenna
Construction, 11-50 employees
Less than a year
February 2025
Jenna
Construction, 11-50 employees
Less than a year
February 2025
Filters
It brings order to your workspace
It brings order to your workspace
Pros
The customer support team is very responsive as whenever I contact them, they are there to help. Plus the tool itself is very easy to use.
Cons
I had some trouble integrating it with other tools but customer support was really helpful and quick in sorting it out.
Pros
The customer support team is very responsive as whenever I contact them, they are there to help. Plus the tool itself is very easy to use.
Cons
I had some trouble integrating it with other tools but customer support was really helpful and quick in sorting it out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Education Management, 500+ employees
Less than a year
February 2025
Mary
Education Management, 500+ employees
Less than a year
February 2025
The perfect blend of spreadsheets and project management
The perfect blend of spreadsheets and project management
Pros
Smartsheet is hands down the most powerful and customizable spreadsheet tool I have ever found in the market.
Cons
Well I feel like the dashboards could use better built-in graphic design to make them more visually appealing.
Pros
Smartsheet is hands down the most powerful and customizable spreadsheet tool I have ever found in the market.
Cons
Well I feel like the dashboards could use better built-in graphic design to make them more visually appealing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Austin
Telecommunications, 51-100 employees
Less than a year
February 2025
Austin
Telecommunications, 51-100 employees
Less than a year
February 2025
Highly capable for big projects but complex
Highly capable for big projects but complex
Pros
Love how it works like a traditional spreadsheet but also handles complex project management for us such as tracking timelines, budgets and resources all in one place. Plus the collaboration features, like shared sheets and real-time updates, are amazing too.
Cons
The interface feel a bit cluttered at times, which makes it harder for us to find things quickly or learn all the advanced features.
Pros
Love how it works like a traditional spreadsheet but also handles complex project management for us such as tracking timelines, budgets and resources all in one place. Plus the collaboration features, like shared sheets and real-time updates, are amazing too.
Cons
The interface feel a bit cluttered at times, which makes it harder for us to find things quickly or learn all the advanced features.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Harshit
Financial Services, 51-100 employees
Less than a year
February 2025
Harshit
Financial Services, 51-100 employees
Less than a year
February 2025
An all-in-one space for effective teamwork
An all-in-one space for effective teamwork
Pros
The customizable dashboards are proven highly valuable for us. They make it easy for us to monitor key metrics in one place. Also the reporting tools are quite helpful for spotting and fixing major issues.
Cons
Setting up automations for advanced workflows requires little technical knowledge, which we did not know in the beginning. So we faced trouble in this area.
Pros
The customizable dashboards are proven highly valuable for us. They make it easy for us to monitor key metrics in one place. Also the reporting tools are quite helpful for spotting and fixing major issues.
Cons
Setting up automations for advanced workflows requires little technical knowledge, which we did not know in the beginning. So we faced trouble in this area.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ramos
Education Management, 101-500 employees
Less than a year
February 2025
Ramos
Education Management, 101-500 employees
Less than a year
February 2025
Helpful but better alternatives exist
Helpful but better alternatives exist
Pros
It is packed with great features. In short it has everything we were looking for in a platform, making our work simple and stress free.
Cons
Sometimes it does not work as we expected. For example, the form feature doesn't always function the way it should.
Pros
It is packed with great features. In short it has everything we were looking for in a platform, making our work simple and stress free.
Cons
Sometimes it does not work as we expected. For example, the form feature doesn't always function the way it should.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
7
Ease of use
6
Value for money
6
Customer Support
10
Functionality
7
Joaquin
E-Learning, 101-500 employees
Less than 6 months
February 2025
Joaquin
E-Learning, 101-500 employees
Less than 6 months
February 2025
A stronger alternative to Excel
A stronger alternative to Excel
Pros
Connecting multiple sheets with formulas is so simple and Smartsheet, in general is so easy to use. Our team also loves the dashboard and automated forms as they save us so much time.
Cons
It is not a complaint but a wish that I would love to have more options for viewing data in different formats.
Pros
Connecting multiple sheets with formulas is so simple and Smartsheet, in general is so easy to use. Our team also loves the dashboard and automated forms as they save us so much time.
Cons
It is not a complaint but a wish that I would love to have more options for viewing data in different formats.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Kaylyne
Entertainment, 51-100 employees
More than a year
February 2025
Kaylyne
Entertainment, 51-100 employees
More than a year
February 2025
Push it to its limits for maximum benefit
Push it to its limits for maximum benefit
Pros
Smartsheet is easy to learn and very user-friendly. Plus their support team is very knowledgeable and always helpful, whenever I reach out to them.
Cons
Handling large amounts of data is not easy. As I can only copy and paste 500 rows at a time and once I hit the 50,000 row limit, I either have to remove data or create a new Smartsheet.
Pros
Smartsheet is easy to learn and very user-friendly. Plus their support team is very knowledgeable and always helpful, whenever I reach out to them.
Cons
Handling large amounts of data is not easy. As I can only copy and paste 500 rows at a time and once I hit the 50,000 row limit, I either have to remove data or create a new Smartsheet.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Nuno
Maritime, 500+ employees
Less than a year
February 2025
Nuno
Maritime, 500+ employees
Less than a year
February 2025
Truly lives up to its name!
Truly lives up to its name!
Pros
Editing work documents on the go is proven highly beneficial for us. Plus the real-time collaboration and seamless app integrations make everything so much better.
Cons
I found the customization options quite limited. It would be great if they offered more options when it comes to customization.
Pros
Editing work documents on the go is proven highly beneficial for us. Plus the real-time collaboration and seamless app integrations make everything so much better.
Cons
I found the customization options quite limited. It would be great if they offered more options when it comes to customization.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Alyx
Construction, 1-10 employees
Less than 6 months
February 2025
Alyx
Construction, 1-10 employees
Less than 6 months
February 2025
An all-in-one platform
An all-in-one platform
Pros
Smartsheet is such a powerful workspace solution as it helps me out a lot with organizing tasks.
Cons
Well it has been working great for me so far. No complaints.
Pros
Smartsheet is such a powerful workspace solution as it helps me out a lot with organizing tasks.
Cons
Well it has been working great for me so far. No complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madalena
Banking, 500+ employees
Less than a year
February 2025
Madalena
Banking, 500+ employees
Less than a year
February 2025
A useful addition to any workspace
A useful addition to any workspace
Pros
It is very versatile that we can use it for so many different things.
Cons
More customization options would be nice and sometimes automations do not work as we expected.
Pros
It is very versatile that we can use it for so many different things.
Cons
More customization options would be nice and sometimes automations do not work as we expected.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Jenna
Construction, 11-50 employees
Less than a year
February 2025
Jenna
Construction, 11-50 employees
Less than a year
February 2025