Overall Rating
4.5
8 Review(s)
Rating Distribution
5
(5)
4
(2)
3
(1)
2
1
Satisfaction Score
Ease of use
Value for money
Customer Support
8
Functionality
9
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Time Used
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Nice
Pros
v good
Cons
off
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Musab
trifusion, 101-500 employees
More than a year
February 2025
CRM with all the essentials
Pros
Covers all the basics well. Plus the customizable views it provides make it easy for our teams to get the info they need right away.
Cons
I have noticed that if your sales pipeline does not match their setup, adjusting it to fit your companys needs can be tricky. Plus, it does not integrate well with other tools.
Ease of use
6
Value for money
8
Customer Support
2
Functionality
4
Anonymous
Events Services, 11-50 employees
More than a year
February 2025
Practical and easy to use
Pros
If I ever have to make quick changes or adjust fields to fit my business needs, Zoho allows me to do it without any hassle and quickly.
Cons
Some templates and layouts make pages longer than necessary. Maybe it is my fault or my skills are not up to date, but honestly I failed to find a fix for it.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Renewables & Environment, 11-50 employees
More than a year
February 2025
Great for handling sales
Pros
Zoho CRM is an effective automation tool. It has streamlined our sales processes and very much improved decision-making with a great interface and detailed analytics. Also the integration with other Zoho apps gives a feel that everything is well connected and is just a click away.
Cons
It is so much customizable that new users may find it too much but overall, I am still convinced that it is one of the best CRMs for managing sales.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Harsh
Computer Software, 101-500 employees
Less than 6 months
February 2025
Packed with features, affordable, but has minor flaws
Pros
It is affordable, reliable and packed with features. Also it covers all the basics we were looking for along with offering plenty of customization and extra options.
Cons
The way Zoho CRM is structured and formatted can confuse anyone. And at times, I personally find the logic of the system a bit outdated.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Greg
Education Management, 11-50 employees
Less than a year
February 2025
User-friendly and functions well
Pros
Not only is it easy to use but has all the features I expected from a CRM.
Cons
The addition of more communication features would make Zoho CRM even better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madalena
Banking, 500+ employees
More than a year
February 2025
Fits our business needs
Pros
It is highly customizable and has a complete set of modules to fit different needs of our business.
Cons
If you are a new user and setting it up for the first time you may struggle as it is a complicated process. Everything else about it is fine.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Jon Ridge
Civil Engineering, 51-100 employees
Free Trial
February 2025
Highly user-friendly!
Pros
Zoho is quite user-friendly and easy to navigate. Plus it has everything we were looking for a recruitment business.
Cons
No issues so far! If there were any, I am sure I would have noticed by now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jaleesa
Hospitality, 1-10 employees
Free Trial
February 2025