Backlog Software

The tool offers a 30-day free trial for all paid plans without requiring a credit card, but continued access requires a paid subscription after the trial period ends 

Backlog Enterprise offers an on-premise deployment option that allows organizations to host the platform on private servers with full control over data, security, user management, updates, and workspace configuration 

AI credit packages follow the monthly billing cycle, and unused credits are not eligible for prorated refunds because they reset at the beginning of each month 

Additional AI credit packages are available for high-volume usage needs and to support continuous AI-powered automation. The pricing plans of these credits are as follows: 

AI credit consumption varies depending on the feature used and the complexity of the AI task. The following table shows the estimated credit usage for each Backlog AI feature:

Note: A “message” refers to a single AI-generated response to a question or instruction submitted to the assistant.  

Backlog differentiates its plans by expanding Gantt chart functionality, storage capacity, and collaboration capabilities across its pricing tiers as follows: 

Backlog’s pricing tiers differ in user limits, project capacity, storage allocation, Gantt chart functionality, and collaboration features, with higher-tier plans offering expanded workspace and project management capabilities. A detailed breakdown of these plans is as follows: 

Free 

Ideal For: Individuals or small teams needing basic task and project management tools.

What To Know About This Plan: This plan includes essential tools for task and project management at no cost. It supports up to 10 users on both monthly and annual billing, making it suitable for individuals and small teams getting started with project collaboration.  

Backlog Free Features:

• 1 project 
• 100 MB storage 
• Git & Subversion 
• Board 

Starter 

Ideal For: Small teams that need simple task tracking and collaboration features.  

What To Know About This Plan: The Starter plan focuses on simple task tracking and team collaboration features. It costs $35/month on a monthly billing plan or $30/month on an annual billing plan, and both options support up to 30 users.

Backlog Starter Features:

• 5 projects 
• 1 GB storage 
• Git & Subversion 
• Board 
• Subtasking 

Standard 

Ideal For: Growing teams that require advanced project views and customizable workflows.  

What To Know About This Plan: Teams needing advanced project views and custom workflows can choose the Standard plan. Pricing starts at $100/month when billed monthly and $84/month when billed annually, with unlimited users included in both billing options.  

Backlog Standard Features:

• 100 projects 
• 30 GB storage 
• Git & Subversion 
• Board 
• Subtasking 
• Gantt charts (6 months view) 
• Burndown chart 
• Issue templates 

Premium 

Ideal For: Teams that need complete project visibility with built-in code integration capabilities.  

What To Know About This Plan: For organizations that require complete project visibility and code integration, the Premium plan offers more advanced capabilities. It is priced at $175/month or $146/month annually and supports unlimited users on both plans.  

Backlog Premium Features:

• AI Assistant 
• Unlimited projects 
• 100 GB storage 
• Git & Subversion 
• Board 
• Subtasking 
• Gantt charts (unlimited view) 
• Custom fields 
• Dedicated support 

Enterprise 

Ideal For: Large organizations requiring advanced security, compliance, and user management controls.  

What To Know About This Plan: Large organizations with advanced security and administrative requirements can opt for the Enterprise plan. It offers enterprise-grade security and user management with custom pricing available for both monthly and annual billing, along with unlimited user support.  

Backlog Enterprise Features:

• AI Assistant 
• SAML Single Sign-On 
• User provisioning (SCIM) 
• Audit logs 
• Advanced security & compliance 
• Centralized user & access management 
• Security integrations 
• Enterprise Customer Success Manager 

• Users note that Backlog offers great value for money with a balanced set of features at a reasonable cost, with responsive customer support backed by clear documentation 
• Reviewers appreciate the tiered subscription model, noting that it makes it easy to find a level of feature availability that suits a team's needs 
• Some users liked how effectively they could organize their team’s backlog, and they felt the service offered good value for money 
• However, some users feel the software is exorbitantly priced and too difficult to set up, maintain, and use 

Know the plan tiers upfront before any conversation, as Backlog runs from Free through Starter ($35/month), Standard ($100/month), and Premium ($175/month), with Enterprise at custom pricing. Then follow these steps: 

• Count your users precisely by documenting current headcount, 12-to-24-month growth projections, and whether guest or client users count toward your limit, since each plan is built around specific user thresholds and usage limits 
• Audit your project and storage needs by mapping active and archived project counts alongside estimated file storage volumes, as unlimited projects, 100 GB storage, custom fields, and dedicated support are only unlocked at the Premium tier 
• List your non-negotiable features before the call, noting that advanced capabilities like SAML SSO, SCIM user provisioning, audit logs, and compliance tools are exclusive to the Enterprise plan, while Gantt charts, burndown charts, and issue templates are gated at mid-tier plans 
• Decide on a billing cycle in advance by aligning your choice with your budget cycle, knowing that Backlog offers both monthly and annual payment options 
• Prepare compliance and security documentation for Enterprise quotes by having your IT team ready with SSO provider details, data residency requirements, audit log retention needs, and any regulatory obligations 
• Benchmark competitor pricing to enter any negotiation with leverage, since Backlog's Starter plan at $35/month for 30 users offers notably attractive per-user economics compared to many alternatives like Jira, ClickUp, or Asana 

Lastly, run a free trial before committing to any quote by tracking actual storage usage, project volume, and feature usage.  

Whether Backlog is worth investing in depends on your project management requirements, collaboration needs, development workflow complexity, and the level of visibility and control your team expects from the platform. The following breakdown can help you decide: 

Value For Money 

Users generally consider Backlog a cost-effective project management solution that delivers solid value through collaboration tools, workflow visibility, and development-focused features. Many users find the platform reliable for day-to-day project coordination, while some note that access to more advanced capabilities and scalability benefits becomes more apparent after upgrading to higher-tier plans.  

Ease Of Use 

Users frequently mention that Backlog software provides an organized project management experience through its task-tracking and issue management features. Many find it effective for maintaining visibility across multiple projects and workstreams while reducing operational clutter. However, some users report that the mobile application offers a more limited experience than the desktop version.  

Backlog has earned a 4.4/5 rating from users. Here are some alternative options with pricing and ratings comparisons: 

Disclaimer: The pricing is subject to change.  

According to user feedback, Backlog has been rated as follows: 

• Overall Rating: 4.4/5 
• Customer Support: 4/5 
• Functionality: 3/5 

At this stage, the decision comes down to whether the increasing cost of paid subscription plans delivers value for your use case. To get the most out of each plan, you must know that: 

• The Free plan is sufficient for individuals and small teams that need essential task and project management capabilities without advanced collaboration or workflow customization 
• The Starter plan is suitable for smaller teams that require basic task tracking and collaboration tools while staying within a limited user count 
• The Standard plan becomes practical when growing teams need advanced project views, custom workflows, additional storage, and scalable collaboration with unlimited users 
• The Premium plan is justified for teams managing complex projects that require full project visibility, deeper collaboration, and integrated code management capabilities 
• The Enterprise plan is most appropriate for organizations that need advanced security, administrative control, compliance support, and on-premise deployment flexibility for large-scale operations

Rather than evaluating plans based solely on feature access, the final decision should depend on whether the selected plan improves workflow efficiency, supports team collaboration, and provides the level of project management control your organization requires.  

Which Backlog plan works best for smaller teams?  

The Starter plan is designed for teams with up to 30 members and offers a practical option for smaller organizations managing collaborative work. For teams that later require more projects, higher storage capacity, or expanded functionality, the Standard plan provides a scalable upgrade path. Since the Standard plan supports unlimited users under the same pricing structure, growing team size does not increase subscription costs.  

Can Backlog plans be changed later?  

Backlog allows switching between paid plans once the current billing cycle ends, whether the subscription is billed monthly or annually. The selected plan change becomes active in the next renewal period rather than immediately. However, moving from a paid subscription back to the free plan is not supported.  

Can plans be changed during the free trial?  

Backlog does not allow plan changes while the free trial is active. Plan selection or upgrades can only be made after the trial period ends, at which point a preferred paid subscription can be chosen.  

Does Backlog charge any setup or hidden fees?  

Backlog does not apply setup charges or hidden costs beyond the published subscription pricing. The onboarding process is straightforward, allowing new accounts to be created and projects to be set up within minutes without additional implementation fees.  

Does Backlog support secure user authentication?  

Backlog offers enhanced account security through Nulab Pass, which provides enterprise-level authentication and access management capabilities. Security features include SAML single sign-on (SSO), automated user provisioning, and organization-wide audit logs to support centralized account administration and monitoring.