Bitrix24

The solution offers five cloud subscription plans, namely Free, Basic, Standard, Professional, and Enterprise, each designed to support different team sizes and business requirements 

• The platform includes an all-in-one suite of business tools at a fixed subscription price, including CRM, time tracking, project management, video conferencing, payment processing, website building, e-signatures, and analytics 
• On-Premise Edition is designed for large enterprises and organizations that require full control over their infrastructure, data, security, and customization 
• An approximately 30% discount is available when annual billing is selected instead of monthly billing 
• Subscriptions may be subject to VAT, GST, or other applicable local taxes, and eligible businesses can provide their tax registration number during checkout to receive the appropriate tax treatment or exemption where permitted 

Bitrix24 differentiates its pricing plans based on the number of users supported, storage capacity, automation limits, collaboration tools, CRM capabilities, project management features, customer support options, and access to advanced business functionality, as follows: 

Bitrix24's pricing plans differ in storage capacity, CRM capabilities, sales and marketing tools, project management features, automation options, collaboration tools, and enterprise-level administration capabilities. A breakdown of these plans is provided below: 

Free 

Ideal For: Individuals, startups, and small teams that need basic collaboration and CRM tools at no cost.  

What To Know About This Plan: This free plan is ideal for 1-2 users and serves as an entry-level option for organizations that want to explore Bitrix24 before committing to a paid subscription.  

Bitrix Free Features: 

• Basic CRM (deals, contacts) 
• Tasks (Kanban, Gantt) 
• Shared calendars 
• Chat and video calls 

Basic 

Ideal For: Small businesses that need sales management, customer communication, and website creation tools.  

What To Know About This Plan: The Basic plan costs $69 per organization per month, or $49 per organization per month when billed annually. It introduces sales pipelines to help organize opportunities and telephony for managing customer calls within the platform. Only 5 users are allowed to access Bitrix24 through this plan.  

Bitrix Basic Features: 

• Recurring deals 
• Email integration 
• Telephony 
• Web form designer 
• Website builder 

Standard 

Ideal For: Growing businesses that require sales automation, marketing tools, and advanced project management capabilities.

What To Know About This Plan: Priced at $144 per organization per month or $99 per organization per month with annual billing, the Standard plan adds sales automation to reduce manual work and e-commerce functionality for selling products and services online. Total 50 users can use the tool through this paid plan.  

Bitrix Standard Features: 

• Invoices and estimates 
• Online payments 
• WhatsApp marketing 
• E-commerce 
• Recurring tasks 

Professional 

Ideal For: Mid-sized organizations that need advanced automation, marketing, HR management, and business process optimization tools.  

What To Know About This Plan: The plan is available for $289 per organization per month, or $199 per organization per month when billed annually. It includes AI-powered sales tools to support revenue growth and workflow automation to streamline business processes. 100 users are included in this plan under a single subscription.  

Bitrix Professional Features: 

• Workflow automation 
• Ad automation 
• Analytics and reporting tools 
• Task automation 

Enterprise 

Ideal For: Large enterprises and multi-location organizations that require advanced infrastructure, security, compliance, and centralized administration.  

What To Know About This Plan: The pricing starts at $579 per organization per month or $399 per organization per month with annual billing. It provides centralized management for multi-branch operations and encryption at rest to strengthen data security. Up to 10,000 users can be supported under this plan, depending on the selected tier.  

Bitrix Enteprise Features: 

• 3 TB storage
• Unlimited branch accounts
• Centralized management
• Distributed servers
• SOC-compliant AWS hosting

On-Premise Edition 

Ideal For: Large enterprises and organizations that require complete control over infrastructure, security, customization, and data management.  

What To Know About This Plan: This plan is hosted on your own servers and includes full source code access for extensive customization. It also provides REST API and SOAP web services for custom integrations, supports over 100 third-party integrations, and uses SSL-encrypted data transfer with 256-bit encryption for secure data exchange. Pricing is based on a perpetual license for the first year, followed by an annual subscription fee equal to 50% of the original license cost. A free 30-day trial is available before purchase.  

Bitrix On-Premise Features: 

• Self-hosted deployment on your own servers
• Full source code availability
• REST API and API access
• Enterprise-grade performance and scalability 
• Custom branding 

The On-Premise Edition is priced according to user capacity, as follows: 

Many users consider Bitrix24 a cost-effective business management platform, with one reviewer noting that it provides "excellent value for organizations that need multiple business tools in a single system." Others appreciate the generous feature set available in the free and paid plans, describing it as "a strong option for budget-conscious teams." Several users also highlight the fixed-plan pricing structure, stating that "not having to pay for every individual user helps keep costs manageable." However, some users mention that "storage and advanced feature limitations on lower-tier plans can be restrictive," which may require an upgrade as business needs expand.  

Before requesting a Bitrix24 pricing quote, gather the following information to obtain a more accurate estimate: 

• Identify the Bitrix24 tools your business requires, such as CRM, Project Management, Task Management, Contact Center, HR Management, Collaboration, Document Management, Workflow Automation, Websites, or Online Stores 
• Determine how many employees will use the platform, as pricing plans are based on user capacity and feature availability 
• Decide whether you need the Cloud version or the On-Premise Edition hosted on your own servers 
• List any customization requirements, including custom workflows, business process automation, CRM configurations, reports, or source code modifications (On-Premise Edition) 
• Identify any third-party integrations you require, including ERP systems, accounting software, telephony providers, email platforms, or other business applications 
• Determine whether you need multiple departments, branches, or business entities managed within a single Bitrix24 environment 
• Assess your data migration requirements, including customer records, contacts, projects, tasks, documents, and historical business data 
• Estimate your implementation, onboarding, user training, and change management needs 
• Decide whether you require assistance from a Bitrix24 Partner for deployment, customization, integration, or ongoing support 

Lastly, consider future growth plans, including additional users, expanded storage requirements, advanced automation, custom development, and new integrations that may affect long-term costs.  

Whether Bitrix24 is worth the investment depends on your project management requirements, budget, deployment preferences, and support needs. The following considerations can help you evaluate its value: 

Value For Money 

Users frequently describe Bitrix24 as a "cost-effective business management platform" because it provides access to CRM, project management, collaboration, communication, and workflow automation tools through a single subscription. Many reviewers appreciate that its paid plans "include a wide range of core business features," reducing the need to purchase separate software solutions.

Some users also note that the platform offers "good value for growing businesses." However, a few reviewers mention that "customization, integration, and implementation costs can add up" when organizations require extensive configuration, third-party connectivity, or professional services.  

Ease Of Use 

Many users describe Bitrix24 as "easy to use" and "simple to navigate" for managing business operations, projects, and customer relationships. Reviewers often mention that "setting up tasks, workflows, and CRM pipelines is straightforward" and does not require extensive training.

Some users also appreciate the "centralized interface" and organized workspace that help teams manage daily activities more efficiently. However, a few reviewers note that "the large number of features can create a learning curve" for new users during the initial setup and adoption process.  

Users rated Bitrix24 4.6 out of 5. The following platforms are considered the best alternatives, along with their starting prices and user ratings: 

Disclaimer: The pricing is subject to change.  

Based on user feedback, Bitrix has received the following scores: 

• Overall rating: 4.6/5 
• Customer Support: 4/5 
• Functionality: 4/5 

At this stage, the decision depends on whether Bitrix24's pricing, deployment options, and business management capabilities align with your organization's requirements. To choose the most suitable option, consider the following: 

• The Free plan is best suited for individuals and small teams that need core collaboration, communication, and CRM tools without any subscription cost 
• The Basic plan is a good choice for organizations that require sales pipelines, telephony, and customer engagement tools while maintaining a relatively low monthly investment
• The Standard plan is better suited for growing businesses that need sales automation, e-commerce functionality, online payments, and expanded project management capabilities 
• The Professional plan is most appropriate for organizations that require workflow automation, AI-powered sales tools, advanced analytics, and HR management functionality across multiple departments 
• The Enterprise plan is ideal for large organizations that need enhanced scalability, centralized administration, advanced security controls, and support for large user bases 
• The On-Premise Edition is best suited for organizations that want to host Bitrix24 on their own infrastructure, maintain full control over data, and access extensive customization and integration capabilities 

Rather than focusing only on plan features, the final decision should be based on your team size, automation requirements, security needs, customization preferences, deployment model, and long-term scalability requirements.  

1. Is the free forever plan really free?  

Yes, the free plan serves as the default account option and can be used indefinitely without subscription fees.

2. Does Bitrix24 have a trial period?  

Yes, the tool offers a 15-day free trial that provides access to most features available in its higher-tier plans, allowing businesses to evaluate advanced capabilities before upgrading.  

3. What plan should be chosen?  

The most suitable Bitrix24 plan depends on team size and the functionality required. Higher-tier plans provide access to more advanced features and increased usage limits, making a plan comparison useful when evaluating available options.  

4. Which payment methods does the platform accept?  

Bitrix24 accepts most major credit cards, debit cards, and PayPal for subscription payments. These payment options offer flexibility when purchasing or renewing a plan.  

5. How can billing be managed?  

Billing information can be managed by the account administrator through the Subscription > Purchase History section in Bitrix24. This area provides access to purchase records, invoices, payment details, and other subscription-related information.